Privacy Policy

1. The personal data we collect and process may include, but is not limited to:
2. Data provided during registration on our website, along with any additional data you submit thereafter through the website or via email (e.g., first and last name, date of birth, email address, phone number).
3. Communications between you and the company via the website, email, chat, or other communication methods.
4. A full transaction history related to your account, whether conducted on the website or through other communication channels.
5. Login and connection details, such as traffic data, GeoIP location, browser/device type, network activity logs, and other related data stored on our system.
6. Documents and evidence requested for account verification, deposit/withdrawal processing, and anti-fraud checks, as required by law. This could include scanned copies of passports, payment slips, bank statements, etc.
7. Participation in surveys or other customer feedback activities conducted by us.

To provide our services effectively, we process your personal data for the following purposes:

• Transaction Processing: Managing your bets and financial transactions, including credit card and online payment system operations.
• Service Provision: Offering gaming and other requested services available on our website.
• Customer Support: Assisting with account setup and management.
• Verification: Conducting identity verification and other necessary checks.
• Marketing Communications: Sending promotional materials and advertisements from our business partners and affiliates, subject to your explicit consent.
• Legal Compliance: Ensuring adherence to legal requirements, such as anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Transaction Monitoring: Monitoring transactions to prevent fraud, delays, money laundering, and other unlawful or irregular gambling activities.
• Market Analysis: Analyzing market trends and customer needs to enhance service quality. Participation in surveys is voluntary, and you can opt-out at any time.
• Research and Statistics: Conducting research and statistical analysis on aggregated data to improve user experience.

We may use your personal data, including your email and phone number, to send you marketing communications about our products, services, promotions, and those of our business partners and software providers. If you no longer wish to receive these messages, you can opt-out by contacting our customer support team via email. Additionally, by accepting a prize from a contest, you consent to the use of your name and/or nickname for promotional purposes without further compensation, unless prohibited by law.

We collect your personal data with your knowledge and consent. However, we may automatically gather certain data when you interact with our services. We may also legally obtain data from online vendors and service providers, including fraud prevention agencies. Furthermore, third-party services may be used to process your online transactions and manage game content.

Rest assured, your personal data is handled securely in accordance with this Privacy Policy. Your information will only be shared with third parties as described in the Privacy Policy, and we are committed to ensuring that our agreements with third-party service providers adequately protect your personal data.

Non-Commercial Disclosure:

We do not sell or rent your personal data. However, we may disclose your information if required by law, court order, or other legal processes.

Protective Disclosure:

Your personal data may also be shared with regulatory or law enforcement agencies if necessary to protect the legitimate interests of the Company, its customers, or third parties.

Circumstances for Disclosure:

Personal data may be disclosed to third parties under the following circumstances:

• Legal Requirements: If disclosure is legally mandated.
• Payment Processing: To facilitate payment transactions through payment system operators, in line with their privacy policies (e.g., transactions processed by Wirecard Bank AG).
• Regulatory Compliance: To comply with legal and regulatory obligations from licensing and regulatory authorities in various jurisdictions.
• Fraud Prevention: When necessary to protect the Company, its players, or third parties, investigate fraud, or respond to governmental requests.
• Marketing Operations: To our marketing service providers who need the data to perform their services.
• Explicit Consent: If you have given prior explicit consent for the disclosure.
• Third-Party Services: For processing data via third-party service providers supporting our website’s operations, such as hosting, management, marketing, analytics, improvements, and email newsletters.
• Social Networking Features: Our website may include features (e.g., share and like buttons) provided by third-party social media platforms, whose data processing is governed by their own privacy policies.
• Corporate Changes: In the event of a merger, acquisition, or sale of all or part of our assets, personal data may be transferred as part of the assets. We will notify players by email before such a transfer, in line with our commitment to transparency under this Privacy Policy.
• External Links: Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites.

This ensures that all handling and transfer of personal data complies with applicable data protection laws, maintaining transparency and security throughout.

You and the Casino have the right to terminate your account at any time as per our Terms and Conditions. After your account is deleted, we are required to retain your personal data in accordance with legal mandates. This data will be preserved solely for use by competent authorities when requested for investigations concerning financial matters, tax compliance, fraud, money laundering, or other criminal activities.

Under anti-money laundering regulations in the European Union licensing jurisdictions, we must retain the personal data of players for as long as the account remains active and for a minimum of five years after the last transaction or account closure. Consequently, requests for data deletion will not be processed until this period has expired.

When your account is closed, your personal data will be securely retained as required by law. It will only be accessed by competent authorities when necessary for inquiries into financial, fiscal records, fraud, money laundering, or other criminal activities.

We are committed to adhering to strict data protection standards throughout the collection and processing of your personal data to manage your account. We take all reasonable precautions to ensure that your data is protected and treated with the utmost respect for your privacy, in accordance with best practices and relevant standards.

While you visit our website, certain data—such as browser type, IP address, and referring website—will be automatically collected. This is done in partnership with our platform suppliers and partners, who may also provide us with demographic and interest data about our visitors.

We use cookies and similar tracking technologies to collect data that helps improve your website experience and our customer service. The types of cookies we use include:

• Required Cookies: These are essential for basic site functionality, like logging into personal accounts.
• Functional Cookies: These allow us to analyze user interaction with our website, tracking choices such as session keys, language, or regional preferences, to optimize your experience.
• Advertising Cookies: These are used to evaluate the effectiveness of our content marketing. Managed by our partners, these cookies track visitor activities and measure the impact of advertising campaigns.

While we do not disclose personal information (such as your name or email address) to affiliates, except as processed by advertising cookies, your data may be linked with additional information held by other providers, in accordance with their privacy policies.

Moreover, several third-party services may install cookies on our website to enhance navigation, track user activities, assess website performance, and evaluate the effectiveness of advertising efforts.

Most web browsers automatically accept cookies. You can modify your browser settings to block or delete cookies, but doing so may limit access to certain parts of our website. We generally advise against this to ensure full functionality.