Terms and Conditions

2.1 Prior to engaging in any gaming or utilizing our services, you must register for a player account on our Website.

2.2 You may create an account through several methods:

• By selecting the Registration button and following the on-screen instructions;
• By using alternative methods offered by our Casino periodically.

2.3 Your account will be managed by our Casino, its affiliates, or another company with which you have entered into a contract.

2.4 During the registration process, you are required to provide accurate personal details, including your name, surname, date of birth, and contact information (address, phone number, and email). You must also ensure your details remain up-to-date.

2.5 The finance department may delay the processing of a withdrawal request for further verification.

2.6 By registering an account, you confirm the following:

• You acknowledge and accept the inherent risks of losing money while using the services provided on the Website;
• You are at least 18 years old or have reached the legal gambling age in your jurisdiction;
• Gambling is permitted in your jurisdiction;
• You are legally able to enter into contracts under the laws of your jurisdiction;
• You are not prohibited from gambling;
• Your account has not been previously terminated due to reasons such as fraud, collusion, criminal activity, violations of the Terms and Conditions, or breach of the Responsible Gaming clause.

2.6.1 To enhance security and prevent fraud, our Casino requires identity verification and payment authentication:

• Account verification must be completed before any withdrawals can be made. This process may involve submitting requested documents on the website or contacting us via email;
• All requested documents must be provided within 30 (thirty) calendar days from the date of your withdrawal request. Failure to do so will result in the forfeiture of any winnings and the permanent closure of your account due to failed verification;
• Verification may take up to 72 hours after receiving the necessary documents, during the hours of 09:00-18:00 (GMT+3), Monday to Friday.

2.7 In certain cases, our Casino’s Risk Department may require video verification via Skype:

The player must complete the Skype verification call at an agreed time with the Risk Department representative. The call can be rescheduled up to three times in the event of unforeseen circumstances. If the player fails to complete the Skype verification, the Site Administration may close the account. Refusal to undergo the Skype verification will be considered a failed verification, resulting in the confiscation of any winnings and the permanent closure of the account.

2.8 When creating an account, you must ensure that your personal information is accurate and, if necessary, kept up-to-date. Only one account per person is permitted. Creating multiple accounts is prohibited, including accounts under different names, email addresses, household addresses, IP addresses, or devices. Any accounts considered duplicates will be blocked by our Casino without notice.

If a duplicate account is detected:

• All bonuses, free spins, and winnings obtained through the duplicate account will be voided;
• The Company reserves the right to confiscate any deposits made through the duplicate account. Any of your accounts (main or duplicate) may be used to withhold these deposits.

2.9 Gambling laws vary across different jurisdictions, so it is essential to verify whether online gambling is allowed in your country before registering an account. The following countries have restrictions on online gambling, and you are prohibited from creating an account: Turkey, Russian Federation, Belarus, UK, USA, Netherlands, Ukraine (including temporarily occupied areas), Slovakia, Belgium, Lithuania, Curacao, Aruba, Sint Maarten, Singapore, Afghanistan, Iran, Iraq, Israel, Moldova, Romania, France, Bulgaria, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Philippines, Qatar, Saudi Arabia, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, UAE, Uzbekistan, Vietnam, Yemen, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, CAR, Chad, Comoros, Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela. Our Casino reserves the right to suspend any accounts created by residents of these countries and cancel any deposits or bets associated with such accounts.

2.10 Certain game providers may impose location-based restrictions, preventing their games from being accessible in specific countries. It is important to review the terms of the relevant game provider to determine whether any such limitations apply to your country.

2.11 For example, NetEnt does not allow its games to be provided in certain jurisdictions without the necessary licenses. These restricted countries include Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Sweden, Switzerland, United Kingdom, and the United States.

2.12 Additionally, all NetEnt casino games are prohibited in the following regions: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, USA, Yemen, and Zimbabwe.

2.13 Further restrictions are in place for specific NetEnt branded games in certain territories:

• "Planet of the Apes" is restricted in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.
• "Vikings" is restricted in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the United States.
• "Narcos" is restricted in Indonesia and South Korea.
• "Street Fighter" is restricted in several regions, including Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States, Uruguay, US Virgin Islands, and Venezuela.
• "Fashion TV" is restricted in Cuba, Jordan, Turkey, and Saudi Arabia.
• "Universal Monsters" games (Dracula, Creature from the Black Lagoon, Phantom's Curse, and The Invisible Man) are limited to specific countries, including Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.

3.1 The Casino may, at its discretion, at any time:

• Reject a user's request to create an account;
• Block an existing account without notice;
• Reject deposits without providing explanations;
• Request additional documents at any time to verify the identity of an account owner. The Company has the right to suspend the account until the necessary documents are provided;
• Suspend or block access to the services of the Company, and confiscate funds from the player's balance if the same payment details are used with another account;
• Manage users' funds in accordance with generally accepted financial management principles;
• Block an account, confiscate funds, or reject claims if an account owner directly or indirectly violated the Company's corporate policy published on the Website or is caught or suspected of conducting illegal activities;
• Suspend or block access to some or all games, promotions, prize drawings, or other services, if there is a legitimate reason to believe that an account is used, has been used, or will be used to carry out fraud or any other illegal activities;
• Suspend or block access to the services of the Company, confiscate funds if there are reasons to believe that a user is cheating or attempting to harm (in any way) the client base or the software;
• Suspend or block access to the Website if there are reasons to believe that a user is using artificial intelligence to play on the Website or attempting to collude with another player or group of players. By registering on the Website, a user agrees to play in accordance with the principles of fair play; otherwise, they will have an undeniable advantage over other players;
• Timely suspend or block the Account Holder's participation in the Services, forfeit, or confiscate funds available on the account if the Account Holder is found cheating or if the administration has reasons to believe that the Account Holder has used a system (including machines, robots, computers, software, or any other automated system) designed to defeat or capable of defeating the Client Application and/or Software.

3.2 The Casino guarantees:

• Safe and proper management of user funds;
• Collection, storage, and management of personal data of users in accordance with the Information Privacy Law;
• Storage of user funds in a separate bank account.

3.3 The Casino is not a financial institution and does not charge interest on registered user accounts.

3.4 Users are not allowed to create multiple accounts: only 1 account per person is permitted. If this condition is violated, the Casino has the right to block and/or delete duplicate accounts, confiscate or redirect all funds to the main account. Any bonuses associated with duplicate accounts will be confiscated.

3.5 It is prohibited to disclose your account information to third parties, sell or transfer access to the account, or purchase access to another account.

3.6 The transfer of funds from one account to another is strictly prohibited.

4.1 An account will be considered inactive if there have been no activities on it for a continuous period of 12 months.

4.2 The Casino reserves the right to suspend or delete accounts under the following circumstances:

• If there are no transactions recorded for 12 consecutive months (such accounts are classified as inactive). Should your account become inactive and we are unable to contact you, the Company reserves the right to permanently delete your account;
• If the administration attempts to reach the owner of an inactive account but does not receive a response or the required payment instructions.

4.3 If your account has been blocked or deleted and you have a positive balance, you must reach out to us via email and, if necessary, provide detailed information to resolve any issues related to withdrawing your remaining funds.

4.4 The Company is entitled to charge a monthly maintenance fee of 5 EUR (or its equivalent in another currency) for any inactive account.

4.5 Any cashback balance on an inactive account will be immediately forfeited.

5.1 In accordance with applicable laws, regulatory requirements, and the provisions outlined in the General Terms and Conditions, and without prejudice to the Company, the Casino reserves the right to suspend an account for the duration required to investigate and process a chargeback request.

5.2 Upon receiving a chargeback request, the Casino will notify the account holder via the email address registered to the account. This notification will confirm the account holder's identity and clarify the payment method used for deposits or withdrawals. If the account holder fails to confirm their identity and payment method after receiving the initial notification, the Casino will send two additional notifications to the registered email address. A processing fee of 50 EUR will be deducted from the refund amount for each notification sent.

5.3 If, during the chargeback request process, the account is blocked and the account holder:

• Has not logged into their account for 6 consecutive months,
• Has not confirmed their identity, payment method, and provided details for returning unused funds,

the Casino reserves the right to debit the remaining funds from the inactive account in its favor.

6.1 Users are fully responsible for all actions carried out through their accounts, including participation in games. The Website and Games are provided "as is," without any warranties, either express or implied.

6.2 The Company, along with its directors, employees, partners, and service providers:

• Does not guarantee that the software or the Website will meet your specific needs or be suitable for any particular purpose;
• Does not guarantee that the software or the Website will be free of errors;
• Does not guarantee uninterrupted or flawless access to the Website and Games;
• Shall not be liable for any losses, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising from your use of the Website or your participation in the Games.

7.1 The Company reserves the right to modify or update the Terms and any services provided through the Website at any time. You acknowledge and agree that any updates or additions published on the Website will take effect immediately. It is each user's responsibility to remain informed of the current Terms.

7.2 By continuing to use the Website's services after any changes, you signify your acceptance of the updated Terms and Conditions. If you disagree with any of the changes, you must stop using the Website.